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Customer Service
NCFE CACHE Level 2 CertificatE
In order to have a truly successful business, you need to provide good customer service.
It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
What you will learn
This free course is split into 3 manageable units:
- Principles of Customer Service and Delivery
- Understand Customers
- Understand Employer Organisations
Benefits
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Improve your understanding of how to successfully handle complaints
- Reduce the risk of complaints
Eligibility
- Learners must be aged 19 or over as of the 31/8/2019
- Learners must be living in Scotland and have lived in the EU for the last 3 years
- Learners cannot be on another government funded course or apprenticeship
Course delivery
- Online
- Paper-based
Course duration
6-8 weeks
Learning method
Studying via distance learning means you can choose when and where you study.
This course is available:
- Paper-based
- Paper-based learning with online assessments – No exams
Awarding Body
NCFE CACHE
NEED MORE INFO?
Freephone
0800 001 5910
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