In order to have a truly successful business, you need to provide good customer service.
It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
This free course is split into 3 manageable units:
6-8 weeks
Studying via distance learning means you can choose when and where you study.
This course is available:
NCFE CACHE
0800 001 5910
A Free Courses in Scotland Initiative
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